At Vardaan Hospital, we value the privacy and security of our patients' personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with Indian laws, including the Information Technology Act, 2000, and the rules related to the protection of personal data.
By accessing or using our services, you consent to the terms of this Privacy Policy.
We collect the following types of information to provide medical services effectively:
- Name, age, gender, address, phone number, email address, and other identifying information.
- Identification proof (Aadhaar, PAN, etc.) when required for admission or insurance purposes.
- Medical history, diagnostic reports, treatment plans, prescriptions, and other health-related information.
- Family medical history and lifestyle-related information that may affect treatment.
- Billing details, insurance information, or any payment-related information for the processing of payments.
Your information is used for the following purposes:
- Medical Treatment: To diagnose, treat, and follow up on your health conditions.
- Record Keeping: To maintain accurate medical records for future treatments.
- Communication: To inform you about appointments, test results, or relevant medical updates.
- Billing and Insurance: To process payments and claims with insurers.
- Legal Obligations: To comply with any legal or regulatory requirements.
We may share your personal and medical information under the following circumstances:
- With Medical Staff: Your information may be shared with doctors, nurses, or other healthcare professionals involved in your treatment.
- With Third-Party Service Providers: For diagnostic services, insurance companies, or other partners who assist in providing medical care or administrative services.
- For Legal Reasons: When required by law, such as during legal investigations, or to prevent serious harm to a person’s health or safety.
We ensure that any third party receiving your information adheres to confidentiality and data protection standards.
We implement appropriate technical and organisational security measures to protect your personal and medical information from unauthorised access, alteration, disclosure, or destruction. These measures include secure storage systems, encryption of sensitive data, and restricted access to medical records.
Despite our best efforts, no system can be completely secure. Hence, we cannot guarantee absolute security of your data.
You have the right to:
- Access your personal and medical records.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for specific uses of your information, subject to legal restrictions.
- Request deletion of personal information, subject to legal and medical record-keeping obligations.
To exercise these rights, you may contact us using the information provided below.
We retain your medical records for a duration mandated by Indian law or as required for medical, legal, or business purposes. After this period, personal data may be securely disposed of or anonymized.
If you use our website, certain information may be collected automatically through cookies and similar technologies, such as IP addresses, browser type, and browsing patterns. This helps us improve our website’s functionality and enhance your experience.
You can manage your cookie preferences through your browser settings.
Our website or hospital may refer you to third-party services or websites, such as diagnostic centers, insurers, or healthcare platforms. This Privacy Policy does not apply to those third-party services. We recommend reviewing their respective privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated through other channels. Your continued use of our services following such changes indicates your acceptance of the updated policy.
If you have any concerns or complaints regarding your privacy or the security of your personal information, please contact our designated Grievance Officer as per the requirements of the Information Technology Act, 2000.
Name: Mr. Pradeep
Phone: 91316 01485
Email: info@vardaanhospital.org
Address: Vardaan Hospital, Near Shankar Nagar Garden, Raipur, Chhattisgarh
We are committed to resolving any grievances in a timely and fair manner.
